Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 409-755-7220 or make an appointment online!
Know Your Rights
I completely trust my car with Chad's Automotive and know of several people who are very happy with their service. They have always been very honest and trustworthy. It is hard to find an automotive place you can trust especially as a woman and Chad is very honest and fair. He explains what it needs and why. Equipment for working on cars and labor is expensive and we shouldn't expect automotive shops to do it for very little to nothing. I would definitely refer anyone to them.
NANCY IS VERY NICE SHE LET ME BRING MY DOGS IN AND PUT MY TRUCK IN A STALL EVEN THO THEY WERE CLOSED.GOOD PEOPLE!
Very nice, helpful, and efficient folks. Quick service.
Went to get a couple things fixed on my truck they had it out in a couple days without giving me the run around or try to get me to pay for parts I dont need awsome job and will be going back if I need anything else done
Professional and honest folks. I will gladly take my vehicles back.
Honest, reliable service. Reasonable prices. Friendly staff. Always keeps you up to date on vehicle repairs.