We have used Chad's twice in the last few weeks. Our experience was 5+ stars on both occasions. First time we brought our truck in for heater core replacement. They gave us an estimate on time to be completed. They completed the heater core replacement plus three other repairs that came up while doing the original repair, all within the time frame they gave us for the one repair. Communication was fantastic. Each additional repair was thoroughly explained with the exact price given and we were not pressured in any way to make the additional repairs. Chad kept the old parts that were replaced to show us why they were needing to be replaced and answered all of our questions about the repairs. Second time in, we did coil springs and shocks on front and back of truck. Again, repairs were completed within the time given and at the price quoted. The ladies in the office were super nice and kept us updated on progress. 100% recommend and 100% will use again.